Coronavirus (COVID-19)

If you suspect you may have the coronavirus disease (COVID-19), call the dedicated hotline 1800 675 398 open 24 hours, 7 days.

Find information on COVID-19 symptoms here.

Please keep Triple Zero (000) for emergencies only.

Our Testing Clinic

We continue to offer COVID-19 testing at North Richmond Community Health.

Testing Clinic:
Open: Monday to Friday from 10am to 4pm

Location: Between 106 and 108 Elizabeth Street, Richmond (in line of sight with North Richmond Community Health)

Ph. 9418 9818 

*You do not need to have COVID-19 symptoms to get tested at our clinic.


Mobile Outreach:
During 12:30pm to 2pm from Monday to Friday, our COVID-19 testing team provides doorstep testing for North Richmond Housing Estate residents who are isolating or have mobility issues.

Weekend Testing Clinic:
Our testing clinic is not open on weekends, but St Vincent’s testing clinic is nearby.

St Vincent’s Fever Clinic
Open 8:00am – 6:00pm on Saturday and Sunday

The clinic tests patients with symptoms of COVID-19.

You do not need a referral or call to make an appointment to attend the St Vincent’ Fever Clinic.

Our Information (Concierge) Station

Our Information (Concierge) Station is easily accessible to residents of the Richmond Housing Estate.

We are providing residents with welfare checks, health information and information about testing and documenting support needs.

Between 106 and 108 Elizabeth Street, Richmond (in line of sight with North Richmond Community Health)

Operating days and hours:
Monday to Saturday, 10:00am to 4:00pm

how to find the help and support station at NRCH

What the help and support tent at NRCH looks like

North Richmond Community Health proactive response to COVID-19

Stage 4 restrictions

NRCH continues to support our clients using Telehealth and our clients can still make an appointment directly with us.  We are encouraging our clients to access these services to limit their time out of their home and to comply with the Victoria State of Disaster requirements.  Any client having urgent or critical care requirements should contact the centre to discuss their individual support requirements.

For medical emergencies please call 000.


NRCH is actively monitoring the COVID-19 situation and has taken proactive steps to lower the risk of transmission in our local community, whilst continuing to offer our vital services to the Richmond community.

The COVID-19 measures implemented have been in consultation with health authorities and may be subject to change based on official advice.

If you are experiencing any COVID-19 symptoms, please call our reception on 9418 9800 before coming to the centre. To prioritise the health and safety of our staff and clients throughout this process, all incoming clients who show symptoms will be screened to determine if they may be at risk.

We are taking action to continue protecting the health of our clients and the broader community. This includes encouraging good hand hygiene practises and physical distancing strategies across all of our services to provide continued safe, and excellent care.

Our services (including the MSIR) are open with many of our services offering Telehealth options. It remains our priority to continue to offer safe health services to clients.

As you will appreciate, the situation is moving rapidly and we will update you if and when our response changes.


Find out what Telehealth options are available for our service here. Please call our reception on 9418 9800 for more advice on Telehealth appointments.


In addition to the usual services at MSIR, staff are checking the temperature of clients and providing COVID-19 awareness health messages to each client.

As many of our clients do not have access to televisions, radios, computers and phones, or speak different languages, we are providing up to date health information to provide comprehensive public health messages.

What is Coronavirus (COVID-19)?

Coronavirus disease (COVID-19), caused by a newly identified coronavirus and previously known as novel coronavirus (nCoV-2019), was first identified in Hubei Province, China, and has been declared a Public Health Emergency of International Concern by the World Health Organization.

Where can you find the most up to date information?

The Department of Health and Human (DHHS) services website is the best place to find the most up to date information on COVID-19. Visit their website for information on symptoms, reducing risks and preparing for an outbreak.

Where can you find translated information?

The Department of Health and Human Services is providing translated information on COVID-19 here. You can also find updated translated information on the Health Translations website.

Physical distancing measures at NRCH

We have implemented physical distancing rules that are in-line with directives from the Victorian Government.

Our facilities remain open to deliver essential health services to the community.

Inside NRCH

We are requiring all visitors to adhere to the following COVID-19 safety measures:

  • no more than 1 person for every 4 square metres of space
  • don’t be closer than 1.5 metres from another person
  • wear a mask inside
  • record visitor details

In order to enforce these distancing requirements, we have:

  • limited visitors coming into the building to 1 visitor/carer per client
  • spread out the seating in our waiting rooms
  • marked out 1.5 metre distances on our floors at our receptions
  • installed highly visible signage that outlines the new requirements and COVID-19 health information
  • limited our café service to takeaway only
  • begun temperature checking clients before they enter the front entrance of the building as a precaution
  • installed optional QR code check-in points for clients with appointments
  • installed mandatory QR code check-in points for all staff and visitors without medical appointments

In addition, we are strictly enforcing physical distance for all MSIR clients within the injecting facility.


Further health and safety actions

As advised by the Victorian Government, we have taken the following actions to reduce the risk of transmission of coronavirus by:

  • purchasing supplies to help limit infection, for example, alcohol sanitisers and soap
  • providing and promoted sanitisers for use on entering our buildings
  • increasing our environmental cleaning
  • cleaning and disinfecting high touch surfaces regularly, including desks and keyboards
  • promoting preventive actions amongst our staff
  • ensuring the highest hygiene practices in the café
  • avoiding large indoor meetings
  • actively encouraging sick employees to stay home
  • planning for what to do if staff arrive sick at work
  • displaying education materials that can be downloaded and printed from our coronavirus website section
  • keeping our staff informed of the actions we are taking
  • cancelling all staff work related travel
  • encouraging flexible working arrangements, including working from home for staff where this is possible

NRCH perimeter

We are proactively working with Victoria Police to help implement physical distancing measures in the perimeter of NRCH. Our security staff are assisting in this effort where appropriate to do so.

If further measures are needed to protect the local community and prevent the spread of COVID-19 we will take them.

Book Telehealth appointments

Although we have changed the way we deliver our services to meet Government guidelines and restrictions for COVID-19, we are still providing world-class health services.

Find our services using telehealth here and find out more about our GP phone consultations here.

Physical distancing
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