Coronavirus (COVID-19)

If you suspect you may have the coronavirus disease (COVID-19), call the dedicated hotline 1800 675 398 open 24 hours, 7 days.

Find information on COVID-19 symptoms here.

Please keep Triple Zero (000) for emergencies only.

COVID-19 Vaccine Information



North Richmond Community Health (NRCH) is pleased to advise that we are an approved vaccination provider for the COVID-19 vaccines. We are happy to help provide COVID-19 immunisation for our local area and wider community.

Check when you can receive your COVID-19 vaccine

To find out when you are eligible to receive the vaccine, complete the COVID-19 Vaccine Eligibility Checker here. This will tell you which phase of the rollout you are in.

Delays to North Richmond Community Health’s Vaccination rollout

We did not receive the Government’s delivery of the COVID-19 vaccines on time which has caused delays to our planned vaccine rollout. Please find out more in this statement from our board.

COVID-19 vaccination enquiries

We have been allocated a limited number of vaccines to administer in Phase 1B of the Government’s COVID-19 vaccine rollout.

Are you eligible for the vaccine? If you are not sure, click here to check.

If you are eligible for the vaccine and are a registered client of NRCH, we will call you during the last week of March to book in your vaccination. You do not need to call us. Unfortunately, we cannot take booking enquiries for the vaccine.

If you are eligible for the vaccine but you are NOT a registered client of NRCH, please complete our online enquiry form here and a member of our team will be in touch in the coming weeks.

The delivery of vaccines to those most in need will continually be reviewed by the Australian government based on medical data and evidence. We will let you know when we are given more vaccines for the next phase of the vaccine roll-out.

For more information on the COVID-19 vaccine click here.


Preparing for your vaccination

Before your vaccination appointment, you should make sure your details are up to date with Medicare.

If you don’t have your account set up, you can:

You can also read this patient factsheet developed by the Australian Government Department of Health:

Please do not come to your vaccination appointment:

  • if you are feeling unwell with fever, cough, runny nose or other symptoms that could be from COVID-19
  • if you are waiting for COVID-19 test results, or have tested positive for COVID-19
  • if you are a close contact of someone with COVID-19, or
  • if you are in quarantine.

If you have had another vaccine, for example the influenza vaccination, in the 14 days before your COVID-19 vaccine appointment. Please let us know as we may need to reschedule your appointment.

After your vaccination

After receiving any vaccine, you may experience minor side effects. Most side effects are mild and last no more than a few days.
Common reactions to COVID-19 vaccinations include:

  • a sore arm
  • headache
  • low level fever
  • muscle pain
  • chills
  • tiredness, or
  • joint pain.

You can use the COVID-19 vaccine side effects symptom checker if you have concerns about any symptoms after your vaccine. The checker is also available through the National Coronavirus Helpline, 1800 020 080, 24 hours a day.

Who to contact
You can ask your doctor for specific advice about side effects. Please call us on 9418 9800 if you would like to book an appointment to speak to one of our doctors.

If you think a COVID-19 vaccine has caused a side effect, you can report it. Reports of suspected side effects help the TGA monitor COVID-19 vaccine safety. North Richmond Community Health can report side effects to the Therapeutic Goods Administration (TGA) on your behalf, or you can report your side effects yourself. Visit the TGA website to find out how.

Continue COVID-19 safety measures

To keep you and our community safe, before and after vaccination, it is important that you continue to:

  • Stay 1.5 metres away from other people and avoid handshakes and contact with people outside your household.
  • Stay home if you feel unwell and get tested for COVID-19. You must stay at home until your results come back.
  • Wash your hands regularly with soap and water or use hand sanitiser.
  • Always cough or sneeze into your arm or a tissue and put the tissue in the bin straight away.
  • Download the COVIDSafe app to help health officials let you know if you have been in contact with someone who has COVID-19.

To learn more about COVID-19 vaccines, visit


COVID-19 vaccines ⁠–⁠ Is it true?

With new COVID-19 vaccine developments every day, it’s normal to have questions or concerns, and possibly feel hesitant about getting a vaccine. That’s why the Australian Government is providing accurate, evidence-based answers to questions about COVID-19 vaccines. Find out more here.

Our Testing Clinic

We continue to offer COVID-19 testing at North Richmond Community Health.

Testing Clinic:
Open: Monday to Friday from 10am to 4pm

*Please note: the clinic is closed for 30 minutes each day between 12:30 to 1:30 (the exact closing time alternates each day depending on community activities)

Location: Between 106 and 108 Elizabeth Street, Richmond (in line of sight with North Richmond Community Health)

Ph. 9418 9818 

*You do not need to have COVID-19 symptoms to get tested at our clinic.


Mobile Outreach:
During 12:30pm to 2pm from Monday to Friday, our COVID-19 testing team provides doorstep testing for North Richmond Housing Estate residents who are isolating or have mobility issues.

Weekend Testing Clinic:
Our testing clinic is not open on weekends, but St Vincent’s testing clinic is nearby.

St Vincent’s Fever Clinic
Open 8:00am – 6:00pm on Saturday and Sunday

The clinic tests patients with symptoms of COVID-19.

You do not need a referral or appointment to attend the St Vincent’ Fever Clinic.

Changes to our appointments
During the current Victorian circuit breaker period, we are making some changes to our services.


Medical Services: Our medical services are still open but we may need to change your appointment to a telephone or video appointment. If we do need to make a change to your appointment, a member of our Reception Team will contact you to discuss your options.


Dental services: Our dental services will be providing emergency dental services only.


  • All clients that are booked for other dental treatment during this time will be contacted by a member of our team. Where possible we will provide telehealth services. If this is not possible, your appointment will be postponed until further notice.
  • If you have a dental emergency, please contact our dental reception by telephone on 9418 9873. For full details of all our services, click here.
  • If you do attend the clinic, we ask that adults attend alone or with one other accompanying person.
  • If you are unwell and you require urgent dental care, please do not attend the clinic. Please contact our dental reception on 9418 9873 and let out staff know that you are unwell. A member of our team will contact you to discuss your dental needs and advise you on next steps.
Book Telehealth appointments

Although we have changed the way we deliver our services to meet Government guidelines and restrictions for COVID-19, we are still providing world-class health services.

Find our services using telehealth here and find out more about our GP phone consultations here.

Our Information (Concierge) Station

Our Information (Concierge) Station is easily accessible to residents of the Richmond Housing Estate.

We are providing residents with welfare checks, health information and information about testing and documenting support needs.

Between 106 and 108 Elizabeth Street, Richmond (in line of sight with North Richmond Community Health)

Operating days and hours:
Monday to Sunday, 10:00am to 4:00pm

how to find the help and support station at NRCH

What the help and support tent at NRCH looks like

North Richmond Community Health proactive response to COVID-19

Stage 4 restrictions

NRCH continues to support our clients using Telehealth and our clients can still make an appointment directly with us.  We are encouraging our clients to access these services to limit their time out of their home and to comply with the Victoria State of Disaster requirements.  Any client having urgent or critical care requirements should contact the centre to discuss their individual support requirements.

For medical emergencies please call 000.


NRCH is actively monitoring the COVID-19 situation and has taken proactive steps to lower the risk of transmission in our local community, whilst continuing to offer our vital services to the Richmond community.

The COVID-19 measures implemented have been in consultation with health authorities and may be subject to change based on official advice.

If you are experiencing any COVID-19 symptoms, please call our reception on 9418 9800 before coming to the centre. To prioritise the health and safety of our staff and clients throughout this process, all incoming clients who show symptoms will be screened to determine if they may be at risk.

We are taking action to continue protecting the health of our clients and the broader community. This includes encouraging good hand hygiene practises and physical distancing strategies across all of our services to provide continued safe, and excellent care.

Our services (including the MSIR) are open with many of our services offering Telehealth options. It remains our priority to continue to offer safe health services to clients.

As you will appreciate, the situation is moving rapidly and we will update you if and when our response changes.


Find out what Telehealth options are available for our service here. Please call our reception on 9418 9800 for more advice on Telehealth appointments.


In addition to the usual services at MSIR, staff are checking the temperature of clients and providing COVID-19 awareness health messages to each client.

As many of our clients do not have access to televisions, radios, computers and phones, or speak different languages, we are providing up to date health information to provide comprehensive public health messages.

What is Coronavirus (COVID-19)?

Coronavirus disease (COVID-19), caused by a newly identified coronavirus and previously known as novel coronavirus (nCoV-2019), was first identified in Hubei Province, China, and has been declared a Public Health Emergency of International Concern by the World Health Organization.

Where can you find the most up to date information?

The Department of Health and Human (DHHS) services website is the best place to find the most up to date information on COVID-19. Visit their website for information on symptoms, reducing risks and preparing for an outbreak.

Exposure Sites

Click here to find the latest COVID-19 exposure sites in Victoria.

Where can you find translated information?

The Department of Health and Human Services is providing translated information on COVID-19 here. You can also find updated translated information on the Health Translations website.

Physical distancing measures at NRCH

We have implemented physical distancing rules that are in-line with directives from the Victorian Government.

Our facilities remain open to deliver essential health services to the community.

Inside NRCH

We are requiring all visitors to adhere to the following COVID-19 safety measures:

  • no more than 1 person for every 4 square metres of space
  • don’t be closer than 1.5 metres from another person
  • wear a mask inside
  • record visitor details

In order to enforce these distancing requirements, we have:

  • limited visitors coming into the building to 1 visitor/carer per client
  • spread out the seating in our waiting rooms
  • marked out 1.5 metre distances on our floors at our receptions
  • installed highly visible signage that outlines the new requirements and COVID-19 health information
  • limited our café service to takeaway only
  • begun temperature checking clients before they enter the front entrance of the building as a precaution
  • installed optional QR code check-in points for clients with appointments
  • installed mandatory QR code check-in points for all staff and visitors without medical appointments

In addition, we are strictly enforcing physical distance for all MSIR clients within the injecting facility.


Further health and safety actions

As advised by the Victorian Government, we have taken the following actions to reduce the risk of transmission of coronavirus by:

  • purchasing supplies to help limit infection, for example, alcohol sanitisers and soap
  • providing and promoted sanitisers for use on entering our buildings
  • increasing our environmental cleaning
  • cleaning and disinfecting high touch surfaces regularly, including desks and keyboards
  • promoting preventive actions amongst our staff
  • ensuring the highest hygiene practices in the café
  • avoiding large indoor meetings
  • actively encouraging sick employees to stay home
  • planning for what to do if staff arrive sick at work
  • displaying education materials that can be downloaded and printed from our coronavirus website section
  • keeping our staff informed of the actions we are taking
  • cancelling all staff work related travel
  • encouraging flexible working arrangements, including working from home for staff where this is possible

NRCH perimeter

We are proactively working with Victoria Police to help implement physical distancing measures in the perimeter of NRCH. Our security staff are assisting in this effort where appropriate to do so.

If further measures are needed to protect the local community and prevent the spread of COVID-19 we will take them.

Physical distancing
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