Your Healthcare

Your healthcare at North Richmond Community Health

 

 

 

You and your family deserve the highest quality care

North Richmond Community Health, with support from the Victorian Government and the Australian Government, can help you get the healthcare you need. You’ll find information here about your rights as a patient, and systems that can help pay for your healthcare, like public dental care, Medicare and the National Disability Insurance Scheme.

 

Funding and support
Child-safe environment
Your rights
Your privacy

A welcoming environment for people of all cultures, faiths, abilities, ages, genders, sexual identities and circumstances.

Funding and support

At North Richmond Community Health we try to provide you with free services where possible.

The Australian Government and the Victorian Government both help to fund your healthcare and social services. This means that some of your services may be cheaper at North Richmond Community Health than at a private healthcare provider.

The systems used to fund your services can be confusing to understand, and some require you to apply for access. Here is some information about some of the funding schemes used at North Richmond Community Health. For more information about what help you are entitled to, talk to your clinician.

 

Click on the funding schemes below for more information:

 

Medicare

The National Disability Scheme

The public dental care stystem

Our child-safe environment

The Health Translations Directory, a project by North Richmond Community Health (NRCH)
North Richmond Community Health is committed to creating a child-safe environment and to the participation and empowerment of children.  North Richmond Community Health has zero tolerance of all forms of child abuse and all allegations and safety concerns will be treated very seriously. All North Richmond Community Health staff and volunteers are required to contact authorities when they are worried about a child’s safety.

If you believe a child is at immediate risk of abuse contact 000. If the concern is not immediate and you wish to speak with someone, contact The Orange Door for advice (formally Child First) on 1800 319 355.

Alternatively, our Counselling and Casework team can speak with you about finding support and referral pathways. Contact us on 9418 9965 and ask to speak with our Counselling and Casework Program Manager.

Resources

Health Translations and Better Health logos

 

Health Translations

For translated health information, visit the Health Translations website. Health Translations provides direct links to over 22,000 reliable multilingual health resources.

Better Health Channel

Visit the Better Health Channel to find trusted information on understanding and managing your health and medical conditions. The Better Health Channel is funded by the Victorian Government and is the number one Health and Medical Website in Australia.

 

 

Health Translations

For translated health information, visit the Health Translations website. Health Translations provides direct links to over 22,000 reliable multilingual health resources.

Better Health Channel

Visit the Better Health Channel to find trusted information on understanding and managing your health and medical conditions. The Better Health Channel is funded by the Victorian Government and is the number one Health and Medical Website in Australia.

 

Your rights

North Richmond Community Health Rights

When you use our services, you have the right to access to safe and high quality health services, provided with professional care, skill and competence. This is just one right that you can expect from us and there are things that we also kindly ask of you. Read the full list of North Richmond Community Health rights here.

 

The Australian Charter of Healthcare Rights

North Richmond Community Health fully supports the Australian Charter of Healthcare Rights. The Charter describes the rights of patients and other people using the Australian health care system. These rights are essential to make sure the care you receive from any provider at North Richmond Community Health is always safe and of the highest quality.

The Charter recognises people receiving care and people providing care all have an important role to play in ensuring rights are respected. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care. This helps everyone work together towards a safe and high quality health system.

Your privacy

Maintaining your privacy and the confidentiality of your information is important to us at North Richmond Community Health (NRCH). Find out how we protect your privacy here.

Consent for treatment

Informed consent means that you understand your condition and any proposed medical treatment. You have a legal right to be told any information that relates to your medical condition and treatment. Without this information, you are not able to make a fully informed choice and give valid consent for treatment. Find out more about giving consent for treatment at our centre.

your privacy

Your privacy

Maintaining your privacy and the confidentiality of your information is important to us at North Richmond Community Health (NRCH). Find out how we protect your privacy here.

Informed Consent

Consent for treatment

Informed consent means that you understand your condition and any proposed medical treatment. You have a legal right to be told any information that relates to your medical condition and treatment. Without this information, you are not able to make a fully informed choice and give valid consent for treatment. Find out more about giving consent for treatment at our centre.

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