Counselling and Casework

Talk through personal issues with a trained professional and get support with practical tasks for your wellbeing.


What is counselling?

Counselling involves talking through your personal concerns with one of our trained counsellors. We can give you help and support to improve your health and wellbeing.

What is casework?

In Casework we help you with practical tasks, such as filling out forms and other paperwork. We help you with tasks that will improve your everyday needs.

What we provide:

  • short and medium term counselling (this can be reviewed and extended depending on your needs)
  • casework support
  • Drop In Sessions
  • support for young adults.

Sessions can involve:

  • general counselling and casework services
  • finding health, housing and income support and other services
  • support for people recovering from family violence
  • finding group work programs and links to community support
  • support for young adults.

Our services:

  • are free
  • are confidential
  • are culturally sensitive
  • can be provided in your first language.

Group Work

We deliver groups on wellbeing and social topics that help our community, such as:

To register for a group please contact Nazik Nasser on 9418 9975 or

Drop-In Sessions

Due to the COVID-19 pandemic, our Drop-In Sessions will need to be booked ahead by calling (03) 9418 9800. This is a first in, first serve system and we recommend clients call us in the morning to secure an appointment for that day.

Appointments are available between Monday, Tuesday, Wednesday and Fridays and will be run using Telehealth.

These sessions allow clients to speak to someone about their issues at short notice.

Please let us know if you need an interpreter.

Duty Social Appointments

Duty Social Appointments can help you fill out forms, connect with other support services and more. These appointments help with one-off or short-term needs.

To ask about the next available Duty Social Appointment, please call reception on (03) 9418 9800.

How to access our services

Online: send a completed referral form to our Intake service.

In person: at 23 Lennox St, Richmond, 3121

Phone: 9418 9800

Mail: send referral letter from your clinician to Intake at North Richmond Community Health, 23 Lennox St Richmond, VIC 3121



Telephone and on-site interpreters can be arranged in any language at no cost to you.

North Richmond Community Health’s Counselling and Casework service is supported by the Victorian Government.

Key information

How to access our services

Send a completed referral form to our Intake service.

How to make an appointment

(03) 9418 9965



Send referral letter from your clinician to Intake at:

North Richmond Community Health 23 Lennox St Richmond, VIC 3121

For Duty Social Appointments

(03) 9418 9800

In person: 
at 23 Lennox St, Richmond, 3121

For Drop-in Sessions

We offer Drop In Sessions to clients on Monday, Tuesday, Wednesday and Fridays.

This is a first in, first serve system and we recommend clients to come in early on the day to secure an appointment.

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