Give us feedback
Share your feedback with us
We appreciate hearing from you – it helps us understand what’s working and where North Richmond Community Health (NRCH) can improve. Any feedback you share is reviewed and followed up by one of our managers.
Your feedback might be about ways we can improve, positive experiences with our staff or services, concerns or complaints about the care you received, our client or service information, or possible misconduct or unethical behaviour by NRCH staff.
Your feedback helps us improve the care and services we provide. Everything you share is kept confidential and won’t affect the support you receive. We handle all feedback with respect and make sure they’re addressed promptly, clearly and courteously.
How to provide feedback
• Fill out the feedback form below
• Talk to our staff to log feedback
• Ask our reception staff for a feedback form when you next visit
Online feedback form
Download a feedback form in your language
English feedback form
Simplified Chinese feedback form
Vietnamese feedback form
Traditional Chinese feedback form
Somali feedback form
Arabic feedback form
Paper feedback form
Ask a reception staff member to provide you with one.
How to return your paper feedback form to us
Please email us at: feedback@nrch.com.au
Post
You can either post us a letter with your feedback or alternatively download our feedback form and mail your completed form to:
Quality and Risk Manager,
North Richmond Community Health
23 Lennox Street
Richmond, Victoria 3121
Escalating your feedback
If you are unsatisfied with your feedback resolution, you can also contact:
- Health Complaints Commissioner (HCC) – for complaints about health or community health services. Phone: 1300 582 113
- Australian Health Practitioner Regulation Agency (AHPRA) – for complaints about registered health practitioners (e.g. doctors and nurses). Phone: 1300 419 495
- NDIS Quality and Safeguards Commission – for complaints about NDIS providers or supports.
Phone: 1800 035 544 - Aged Care Quality and Safety Commission – for complaints about aged-care or home-care services. Phone: 1800 951 822
- My Aged Care Complaints – for concerns about any aspect of your aged care experience. Phone: 1800 200 422
- Office of the Victorian Information Commissioner (OVIC) – for privacy, data or information-handling issues in Victoria. Phone: 1300 006 842
- Office of the Australian Information Commissioner (OAIC) – for privacy or My Health Record matters. Phone: 1300 363 992
- Commission for Children and Young People (CCYP) – for complaints or reportable conduct about services for children and young people. Phone: 1300 782 978
- Mental Health Complaints Commissioner – for public mental health and wellbeing related concerns of services in Victoria. Phone: 1800 246 054
- Disability Services Commissioner Phone: 1800 677 342
How we respond to your feedback
You said. We did.
- We add feedback improvements to our website, read them here.
- We try to contact you if you provide your details.
- We often design posters and TV displays with feedback outcomes.
Interpreting
Tell our staff if you require an interpreter or want a printed copy of our feedback form in another language.