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Your healthcare at North Richmond Community Health

You and your family deserve the highest quality care.

North Richmond Community Health, with support from the Victorian Government and the Australian Government, can help you get the healthcare you need.

You’ll find information here about your rights as a patient, and systems that can help pay for your healthcare, like public dental care, Medicare and the National Disability Insurance Scheme.

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Homework club, older people at North Richmond Community Health (NRCH)

A welcoming environment for people of all cultures, faiths, abilities, ages, genders, sexual identities and circumstances.

Funding and support

The Australian Government and the Victorian Government both help to fund your healthcare and social services. This means that some of your services may be cheaper at North Richmond Community Health than at a private healthcare provider.

The systems used to fund your services can be confusing to understand, and some require you to apply for access. Here is some information about some of the funding schemes used at North Richmond Community Health. For more information about what help you are entitled to, talk to your clinician.

The public dental care system

You may be eligible to access our oral health services for free or at a reduced cost through the public dental system. If you are receiving free or subsidised services, you will most likely be put on a waiting list, unless you belong to a priority access group.

Click here for a table showing which groups may be able to receive free or discounted dental services.

If you have a healthcare card, a pension card, or belong to one of the categories in the table, let our reception staff know when you book an appointment.

If you do not fit into any of the categories, you are most likely not eligible for public dental subsidies. However, you can still access our services as a private patient.

To find out more about our oral health services, click here.

The National Disability Scheme

The National Disability Insurance Scheme (NDIS) is a new way of providing support for people with permanent and significant disability. They may pay for supports relating to healthcare, social life or employment.

To participate, you need to be under 65 and meet residency requirements. You also need to meet the disability or early intervention requirements. Click here to read the requirements.

The NDIS for children

The NDIS can also help pay for services for young children who need help with their health and development. If your child gets this help while they are under six years old, it could mean they need less help later.

The NDIS may pay for some children’s supports if they are under six years old and:

  • they find it very hard to do everyday things like using the toilet, talking, learning or walking
  • they need help from a speech pathologist, a physiotherapist, a dietitian or an occupational therapist.

See our Child Health and Development page to read about how we can help your child.

Find out more about the NDIS

To find out more, talk to your clinician at North Richmond Community Health. You can also get more information from the NDIS website: ndis.gov.au

You can use My Access Checker on the websaite to see if you may be able to access support from the NDIS.

If you think you may be able to access supports under the NDIS, then you will need to complete the Access Request Form.

Contact the NDIS:

Email: enquiries@ndis.gov.au
Phone: Call 1800 800 110. TTY users phone 1800 555 677 then ask for 1800 800 110
If you are a Speak and Listen (speech-to-speech relay) user — phone 1800 555 727 then ask for 1800 800 110.
If you are an internet relay user — visit the National Relay Service website and ask for 1800 800 110.

 

Medicare

Medicare is a national system which helps pay for medical services and prescriptions for people who are eligible.

If you’re eligible, this includes:

  • free or discounted treatment by doctors, specialists and optometrists. In some cases, Medicare will also pay for services from dentists, physiotherapists, occupational therapists, dietitians and other clinicians. At North Richmond Community Health, you can see our doctors for free if you have a Medicare card
  • free treatment and accommodation for public Medicare patients in a public hospital
  • discounted treatment for some services and procedures if you are a private patient in a public or private hospital.

Remember to take your Medicare card with you when you visit North Richmond Community Health, or get a prescription filled.

To be eligible for Medicare, you must be one of the following:

  • an Australian citizen who lives in Australia
  • a New Zealand citizen who lives in Australia
  • an Australian permanent resident who lives in Australia
  • someone who holds a Resident Return visa who lives in Australia
  • an applicant for permanent residency status (excluding parent applications) who lives in Australia, and has permission to work or can prove a relationship to an Australian citizen, permanent resident or with a New Zealand citizen who lives in Australia
  • a resident of a Reciprocal Health Care Agreement (RHCA) country who is visiting Australia, or
  • covered by a Ministerial Order.

To read more about Medicare, click here.

Our child-safe environment

North Richmond Community Health is committed to creating a child-safe environment and to the participation and empowerment of children.  North Richmond Community Health has zero tolerance of all forms of child abuse and all allegations and safety concerns will be treated very seriously. All North Richmond Community Health staff and volunteers are required to contact authorities when they are worried about a child’s safety.

If you believe a child is at immediate risk of abuse contact 000.

Your rights

The Australian Charter of Healthcare Rights

North Richmond Community Health fully supports the Australian Charter of Healthcare Rights. The Charter describes the rights of patients and other people using the Australian health care system. These rights are essential to make sure the care you receive from any provider at North Richmond Community Health is always safe and of the highest quality.

The Charter recognises people receiving care and people providing care all have an important role to play in ensuring rights are respected. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care. This helps everyone work together towards a safe and high quality health system.

English

Australian Charter of Healthcare Rights in Victoria – English

Arabic
Australian Charter of Healthcare Rights in Victoria – Arabicالميثاق الاسترالي لحقوق الرعاية الصحية   في فيكتوريا

Bosnian
Australian Charter of Healthcare Rights in Victoria – Bosnian

Burmese
Australian Charter of Healthcare Rights in Victoria – Burmese

Simplified Chinese
Australian Charter of Healthcare Rights in Victoria – Chinese Simplified – 澳大利亚医护权利章程  在维多利亚州的意义

Traditional Chinese
Australian Charter of Healthcare Rights in Victoria – Chinese Traditional –  澳大利亞保健權利憲章  維多利亞州

Croatian
Australian Charter of Healthcare Rights in Victoria – Croatian

Dinka
Australian Charter of Healthcare Rights in Victoria – Dinka – Nyooth de yith ke pan de ɣakim de Australia ne Victoria

German
Australian Charter of Healthcare Rights in Victoria – German

Greek
Australian Charter of Healthcare Rights in Victoria – Greek – Ο Αυστραλιανός Καταστατικός Χάρτης Δικαιωμάτων Υγειονομικής Περίθαλψης στη Βικτώρια

Hindi
Australian Charter of Healthcare Rights in Victoria – Hindi

Hungarian
Australian Charter of Healthcare Rights in Victoria – Greek – Ο Αυστραλιανός Καταστατικός Χάρτης Δικαιωμάτων Υγειονομικής Περίθαλψης στη Βικτώρια

Italian
Australian Charter of Healthcare Rights in Victoria – Italian

Khmer (Cambodian)
Australian Charter of Healthcare Rights in Victoria – Khmer

Macedonian
Australian Charter of Healthcare Rights in Victoria – Macedonian

Maltese
Australian Charter of Healthcare Rights in Victoria – Maltese

Polish
Australian Charter of Healthcare Rights in Victoria – Polish

Russian
Australian Charter of Healthcare Rights in Victoria – Russian

Samoan
Australian Charter of Healthcare Rights in Victoria – Samoan

Serbian
Australian Charter of Healthcare Rights in Victoria – Serbian

Sinhalese
Australian Charter of Healthcare Rights in Victoria – Sinhalese

Somali
Australian Charter of Healthcare Rights in Victoria – Somali – Jaartarka Australia ee Xuquuqda Daryeelka Caafimaadka Fiktooriya

Spanish
Australian Charter of Healthcare Rights in Victoria – Spanish

Tagalog
Australian Charter of Healthcare Rights in Victoria – Tagalog

Turkish
Australian Charter of Healthcare Rights in Victoria – Turkish – Viktorya Eyaletinde Avustralya Sağlık Bakım Hakları Tüzüğü

Vietnamese
Australian Charter of Healthcare Rights in Victoria – Vietnamese –  Hiến Chương Úc về Quyền Chăm Sóc Y Tế tại Victoria

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