AOD Outreach and Community Engagement program
The Outreach team is on the ground every day within the heart of North Richmond. We provide a friendly face and a point of safety to community members in need of support.
AOD Outreach & Community Engagement
Call us 1800 841 051
Available 7 days a week 8:30am – 9:30pm
What support we provide
Our Outreach team are here to provide information and support to people who use alcohol and other drugs, as well as to support the safety and ongoing improvement of our local community. The team do this in several ways:
Trauma-informed outreach:
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A friendly face offering non-judgmental check-ins and support
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Harm reduction information, including information about the supervised injecting room, provision of sterile injecting equipment through our mobile NSP, overdose education, and the provision of naloxone, a free, easy to use, life-saving medication
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Linkages to food, water and other essential items
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Information and onward referrals when appropriate
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Emotional support without judgement
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Care coordination for people with complex needs:
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Working with people on their self-identified goals, helping them to work out the best ways of achieving them
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Coordinating care and offering support to access health services, housing and and other social supports
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Providing crisis counselling and support to access mental health services and support
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Community engagement and improving our public spaces:
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- picking up and safely disposing of used injecting equipment
- Encouraging people to dispose of their rubbish appropriately
- A proactive outreach service across the whole community
- A positive response when community members raise concerns
- Open communication with community leaders and stakeholders
Who we support
Our team are here to support all community members in the North Richmond area, with a focus on the North Richmond Housing Precinct, including:
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- Clients
- Local residents
- Business owners
- Professional services
See the map below for the area our team covers.
Who we are
Our team consist of highly skilled, clinical and non-clinical staff, coming from a range of diverse backgrounds with a wide spectrum of experience in different sectors including:
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- Peer workers who utilise their lived experience to engage with people and offer specialized education and support
- Registered Nurses
- Outreach Workers
- A Mental Health Worker
Our AOD Outreach & Engagement team
Our Impact
engagements since October 2023 with community members (including people who use drugs and alcohol, those living or working locally, and individuals who call for support)
hours spent supporting people needing complex care coordination since October 2023
syringes and discarded injecting equipment collected and disposed of since October 2023
Get support
We operate 7 days a week from 8:30am to 9:30pm.
Phone: 1800 841 051 (during operational hours)
In the event of an overdose or other medical emergency please call triple zero, before you call the Outreach team! .