About Telehealth Appointments
Find out more about our GP phone consultations here.
What are telehealth appointments?
Our telehealth appointments are conducted over a phone or video call so you don’t have to visit our centre.
Phone and video consultations are just like a regular medical appointment, except that you will speak with your doctor over a phone or video call.
Read the easy English guide to Telehealth appointments here.
Why are we encouraging you to book telehealth appointments?
When appropriate, we recommend booking a telehealth appointment instead of visiting our centre. This will allow you to access essential health services from homes whilst undergoing self-isolation or quarantine. Telehealth appointments also reduce the risk of exposure to COVID-19 in our community.
Who can book telehealth appointments?
Our receptionists will assess your suitability for a telehealth appointment when you make your booking.
The following people should book telehealth appointments:
- people isolating themselves at home on the advice of:
- a medical practitioner, in accordance with home isolation guidance issued by the AHPPC, and people who meet the current national triage protocol criteria for suspected COVID-19 infection after consultation with
- the national COVID-19 hotline,
- Victoria’s COVID-19 hotlines
- registered medical or nursing practitioner
- or COVID-19 trained health clinic triage staff
- people aged over 70
- Aboriginal and Torres Strait Islander people aged over 50
- people with chronic health conditions or who are immunocompromised
- parents with new babies and people who are pregnant.
Payment and bulk-billing
You will not need to pay for your telehealth appointment. Our receptionists will bulk-bill your appointment over the phone.
|Monday||9am – 5pm|
|Tuesday||9am – 8pm|
|Wednesday||9am – 5pm|
|Thursday||9am – 8pm|
|Friday||9am – 5pm|