About Telehealth Appointments

Find our services using telehealth here.

Find out more about our GP phone consultations here.

What are telehealth appointments?

Our telehealth appointments are conducted over a phone or video call so you don’t have to visit our centre.

Phone and video consultations are just like a regular medical appointment, except that you will speak with your doctor over a phone or video call.

Read the easy English guide to Telehealth appointments here.

Why are we encouraging you to book telehealth appointments?

When appropriate, we recommend booking a telehealth appointment instead of visiting our centre. This will allow you to access essential health services from homes whilst undergoing self-isolation or quarantine. Telehealth appointments also reduce the risk of exposure to COVID-19 in our community.

Who can book telehealth appointments?

Our receptionists will assess your suitability for a telehealth appointment when you make your booking.

The following people should book telehealth appointments:

• people isolating themselves at home on the advice of:
  • a medical practitioner, in accordance with home isolation guidance issued by the AHPPC, and people who meet the current national triage protocol criteria for suspected COVID-19 infection after consultation with
  • the national COVID-19 hotline,
  • Victoria’s COVID-19 hotlines
  • registered medical or nursing practitioner
  • or COVID-19 trained health clinic triage staff
• people aged over 70
• Aboriginal and Torres Strait Islander people aged over 50
• people with chronic health conditions or who are immunocompromised
• parents with new babies and people who are pregnant.

Payment and bulk-billing

You will not need to pay for your telehealth appointment. Our receptionists will bulk-bill your appointment over the phone.